If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund. 

If you have an email address on file with us, you can reset your own PIN.

Don't have an email address on file with us? No problem! Contact us at 306-777-6000 or by emailing us. Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

Your account allows you to set a Username to use instead of a library card number.

Your username must be between 4 - 50 characters long with no spaces and must start with a letter but can contain numbers.

You can use your username to:

• log in to your library account
• place holds on library material
• access our public computers and loanable laptops
• access most of our digital services
• register for programs

To set a username:

1. Log in to the site.
2. Click on your name to open the My Account functions.
3. Click on My Settings.
4. Click on Change Username
5. Enter the username you would like to use and then verify the name.
6. Click Submit.

If you need to change your username, simply follow the same steps.

Note: staff members cannot see your username.

You can update your email address or your phone number in the settings area of your account.

Mailing address changes can be made via Express Address or by contacting us at any RPL location.

There are a few ways to renew your library materials.

• Log in to your library account and renew your item(s) online. A list of items currently checked out on your card will appear. To renew items, click the renew button adjacent to the title(s) you wish to renew.
• Present your Library card at any RPL location or Saskatchewan Public Library.
• Call 306-777-6111 or toll free in Canada at 1-855-980-7457.
• Call the Hotline at 306-777-6000 or any Saskatchewan Public Library and provide your Library card number.

• Log into your library account.
• You can suspend a hold by logging into your account and reviewing your requests.
• Items that have a status of 'held for pickup,' ‘ready for pickup’ or ‘shipped’ can't be cancelled and the pickup location cannot be changed without staff assistance.

You can also cancel a hold by visiting a library location near you or by calling 306-777-6000.

Forget your card? The following can be used as ID to verify yourself for holds pickup:

• Driver’s License
• Passport
• Nexus Card
• Student Card
• Military ID
• Government ID card
• Indigenous ID (Treaty Card/Metis card)
• Landed immigrant card
• Business/Employer photo ID (preferably with identifying number)

• Only one instrument hold per card
• You cannot place holds on:
  • Bike locks
  • Discovery Passes
  • Popular Picks
  • Prairie History items
  • Reference only items
  • Regional Park Passes
  • Seeds
  • Toys
• The following items can only be placed on hold by Regina customers and picked up at a Regina location:
  • Birding Kits
  • Book Club in a Bag
  • CO2 Monitors
  • Family Language Kits
  • Indigenous Language Kits
  • Story Kits
  • Accessibility Materials
  • Radon Kits 
  • RPG Kits
  • Video Games
  • Vox Books 

A hold is like a virtual queue. When you place a hold from our online catalogue, the item you requested is put on a list. Our staff retrieve the items on the list from our shelves and put them “in transit” to their final destination-your selected pick-up location. Once there, the items will be scanned in. This generates an automatic notice to your phone or email letting you know the item is ready for pick up.

SILS (Saskatchewan Information Library Service Consortium) customers may request to hold almost any item in our catalogue that is currently checked out to another customer or on order.

A total of 100 items can be checked out on your card at any time.

For some materials, there is a maximum number of items that you can have checked out at any given time:

• One (1) musical instrument can be checked out at any given time.
• A combined total of one (1) item from these groups can be checked out at any given time:
  • Radon kits
  • Bicycle repair kits
  • Birding kits
  • CO2 monitors
• A maximum of three (3) video games can be checked out at any given time. 
• A maximum of five (5) items from these groups can be checked out at any given time:
  • Art Rental
  • Book Club in a Bag
  • Popular picks
  • Popular picks DVDs
  • Toys
• A maximum of ten (10) items from Vox Books can be checked out at any given time. 
• A combined total of 20 items from these groups can be check out an any given time:
  • DVDs or Blu-ray
  • DVD or Blu-ray TV series (set)
  • Videos
• A combined total of 30 items from these groups can be checked out at any given time:
  • CDs
  • Spoken Word