Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.
Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.
All staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.
Failures:
Pre-authorized transactions normally clear within 24 hours.
You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
There are a number of possible explanations for a failed transaction. The most common are:
attempting to pay while accessing the online payment service from outside Canada
network issues between our payment processor and your credit card's bank
mistakes when entering the credit card number, the name on the card or other information
fraud protection measures on the part of your bank
issues with your card (ex. expiry, you've reached your limit)
Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.
You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.
Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.
You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.
If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add the reginalibrary.ca domain to your address book or whitelist as the first step to dealing with an overzealous spam filter. You should also whitelist the following address: support@messagebee.uniquelibrary.com.
For users of Hotmail and Yahoo: These corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.
For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam. Finally, be aware that the default setting for Sasktel's spam filter is very aggressive. You may wish to consider adjusting your filter strength.
If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund.
If you have an email address on file with us, you can reset your own PIN.
Don't have an email address on file with us? No problem! Contact us at 306-777-6000 or by emailing us. Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.
