You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.
Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.
You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.
Find SmartPay on our website or log in to your account using your library card number and PIN and follow the link to Pay Fines.
Note: For security reasons, you must be in Canada in order to access SmartPay.
Logging in:
SmartPay requires its own login for the safety of your information. Make sure you are using the correct number on your Library card and the right PIN.
Note: SmartPay does not accept usernames!
If you are sure you are using the right number but still cannot log in to the SmartPay site, please call us at 306-777-6000.
Text messages from RPL come from 306.517.2697. Other library systems in SILS have their own dedicated numbers for text messaging.
If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add the reginalibrary.ca domain to your address book or whitelist as the first step to dealing with an overzealous spam filter. You should also whitelist the following address: support@messagebee.uniquelibrary.com.
For users of Hotmail and Yahoo: These corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.
For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam. Finally, be aware that the default setting for Sasktel's spam filter is very aggressive. You may wish to consider adjusting your filter strength.
If you would like to change your notification method or contact information, you can do so in the Settings area of your account online.
If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund.
If you have an email address on file with us, you can reset your own PIN.
Don't have an email address on file with us? No problem! Contact us at 306-777-6000 or by emailing us. Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.
Your account allows you to set a Username to use instead of a library card number.
Your username must be between 4 - 50 characters long with no spaces and must start with a letter but can contain numbers.
You can use your username to:
To set a username:
If you need to change your username, simply follow the same steps.
Note: staff members cannot see your username.
You can update your email address or your phone number in the settings area of your account.
Mailing address changes can be made via Express Address or by contacting us at any RPL location.
