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All RPL branches, including our Book Drops, are closed until further notice. Due dates and hold shelf expiry dates have been extended, and fines will be suspended during the closure.

Common questions

    How do I get a library card when the library is closed?

    Even though we're closed, we can still get you a library card!

    Follow this process:

    • Fill in and submit this online registration form.
    • On completion, you will receive a temporary barcode that you can use with your PIN to register for programs immediately.
    • To access our digital services, call us at 306-777-6000, between 10:00 am and 6:00 pm Mondays - Saturdays or 1:00 pm and 5:00 pm on Sundays, to verify your identity and residency in Regina and we will upgrade your card to a digital services card.
    • If you are unable to fill out the online form, call us at 306-777-6000, between 10:00 am and 6:00 pm Mondays - Saturdays or 1:00 pm and 5:00 pm on Sundays, and we will fill out the form for you and verify your identity and residency in Regina over the phone.

    Please note: This is a temporary card that expires after three months.

    When Regina Public Library reopens, we ask that you come in to any library branch and show identification and proof of residency and we will provide you with a permanent library card. With a permanent card, you can borrow physical materials and continue to access digital services and registered programming.

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    I have a library card but when I try to use some of your digital services it tells me that I'm not allowed to access it - why?

    Do you live or pay taxes in the city of Regina? If not, you should be using the digital services found on your home library system's website. Access to many digital services is not shared between different library systems around the province of Saskatchewan.

    You can switch to your home library system's website or you can contact us using one of the methods given at the right of this page to verify the information on your library account.

    How do I pay outstanding fines on my card?

    You can check the amount owing on your card by logging in to the site at the top of the page. Library fines can be paid online with a Visa or Mastercard.

    During the library closures due to COVID-19, overdue fines have been waived back to March 13, 2020. In addition, all due dates have been extended until further notice.

    You can access our digital services regardless of how much you may owe in fines or fees.

    Why can’t I see what number I am in the hold queue?

    Holds are not filled in a purely numeric order. They are filled in a way that ensures that customers of a library system get first access to items owned by that library system.  

    For example, you may be the seventh person in the queue, but if you are the only RPL customer waiting, and a copy owned by RPL is checked in, you will receive it next. Because of this it is virtually impossible to create an accurate record of where any particular customer is in the queue.

     Ask a Librarian Chat

    JavaScript disabled or chat unavailable.

    RPL's online chat service, LibraryH3lp, is only available during the Library's regular hours of service when staff are logged on and ready to help you:

    Mon - Thur: 10:00am - 6:00pm
    Fri: 10:00am - 6:00pm
    Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm


    If you have difficulty using LibraryH3lp, or have a question when we are offline, please send an email to
     askalibrarian@reginalibrary.ca 

    or phone us on 306.777.6000 (306.777.6111 for renewals).

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