Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.

Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.

All staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.

• Failures:
  • Pre-authorized transactions normally clear within 24 hours.
  • You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
  • There are a number of possible explanations for a failed transaction. The most common are:
    • attempting to pay while accessing the online payment service from outside Canada
    • network issues between our payment processor and your credit card's bank
    • mistakes when entering the credit card number, the name on the card or other information
    • fraud protection measures on the part of your bank
    • issues with your card (ex. expiry, you've reached your limit)
    • Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.