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Notices
The types of notifications available to you depend on the method by which you choose to be notified.
- Telephone and print:
- overdue
- hold pickup and cancellation
- billing
- Email and text messaging:
- due date reminder
- overdue
- hold pickup and cancellation
- billing
- account expiry alert
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If you would like to change your notification method or contact information, you can do so in the Settings area of your account online.
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If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add the reginalibrary.ca domain to your address book or whitelist as the first step to dealing with an overzealous spam filter. You should also whitelist the following address: support@messagebee.uniquelibrary.com.
For users of Hotmail and Yahoo: These corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.
For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam. Finally, be aware that the default setting for Sasktel's spam filter is very aggressive. You may wish to consider adjusting your filter strength.
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Text messages from RPL come from 306.517.2697. Other library systems in SILS have their own dedicated numbers for text messaging.
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