Submitted by ecampbell on Thu, 02/20/2025 - 11:20
Body
  1. You will need to create a 3D printing account before you can submit print jobs to RPL. To do this you will need to have a valid SILS library card, an email address, and be 14 years of age or older. Please be sure to verify your email account before submitting your first job.
  2. Log into your account and upload your print job, then select your preferred location for picking up your print job.
  3. Select your colour preference and enter how many copies you need as well as any other details about the job that are applicable.
  4. Once the job has been uploaded, our team will:
    1. Send you a confirmation email. If you don’t receive this email, check your spam folder or contact us.
    2. Assess your job to ensure that it is printable and that it meets our Terms and Conditions.
      • All print jobs are subject to staff approval and we reserve the right to deny any print job. We will not print keys, weapon components or copyright-restricted designs, or anything that isn't in keeping with our Terms and Conditions. 
      • Time to review, estimate and print jobs depends on several factors including the number of jobs already in the queue, the number of staff present to handle the service, the time of year, and the size and complexity of your job. In general, Central Library and Sunrise Branch can each print one job per day - though very small jobs will take less time.
      • We use the most current version of Ultimaker Cura as our slicing software. We have several extensions installed to assist us with customer files and the extension Mesh Tools helps us determine whether the file you have sent us has a good chance of successfully printing.
    3. Notify you of any defects that need to be redesigned or repaired.
      • If we can, we will attempt to repair simple defects but many times the issues are too profound for us to repair so we will need to cancel the job.
      • If you'd like to attempt to repair your file, we recommend looking at one of the tools recommended by All3DP - many of which are available online and don't require any software to install.
    4. Send you an estimate of the cost by email. You will need to approve the job and accept the cost prior to printing. We'll get in touch via email if we discover any potential issues.
      • You must approve your print submissions within 30 days of submitting to avoid them being cancelled. Cancelled jobs will need to be resubmitted.
  5. You can check the status of your print job by logging into your 3D printing account. You will see a list of the jobs you have submitted. There is a column labelled "Status" that tells you where your job is in the printing process. Statuses you might see:
    • Pending: Your job is waiting for staff to review and estimate it.
    • Estimating: Staff have questions about your job and are seeking guidance. You may be receiving an email from us to follow up.
    • Estimated: Staff have estimated your job and the system has sent you an email with the estimate for you to approve.
    • Approved: The system has received your approval and is waiting for staff to queue your job for printing. If you have any adjustments to your job, this is the last stage those will be accepted.
    • Ready for Printing: Your job is queued and waiting for the printer. At this stage, no further changes can be made to your job.
    • Printing: Your job is actively printing or will be within a few hours.
    • Done: Your job is ready to be picked up and the system has sent you an email inviting you to do so.
    • Delivered: You've picked up your job.
    • Cancelled: We had to cancel your job because it had model errors or didn't meet our usage requirements.
  6. You can request minor edits (ex. changing the number of copies, the colour used, your pickup branch, etc.) while your job is in a status of "Pending," "Estimating," "Estimated," or "Approved." Once a job has reached "Ready for Printing" status, it cannot be further adjusted or cancelled. If you would like to request edits, please contact us for assistance.
  7. Change the pickup location:
    1. Log into your account
    2. Go to you Jobs List
    3. Locate the print job that you want to move to a different location, click on Move Print Job (>>) icon and it will take you to the next page where you can select the correct location and move your print job.
    4. You can also visit the respective branch, and staff will help you to move your print job to the correct location.
    5. Lastly, you can also submit a Move Print Job request via our 3D Printing Contact Us form that you will find under your 3D Printing Account.
  8. We will print all requested jobs using the 3D printers at Central Library or Sunrise Branch. You are welcome to visit your selected pickup location to watch the 3D printers work. However, we can't guarantee when we will proceed with your project (we might be printing someone else's job first). 
  9. Once your job is printed, you will be notified by email that your job is ready for pick up from our Central Library or Sunrise Branch based on your selection at the time of submitting the print job. We cannot send your item to another location. Be sure to pick up your job promptly. Jobs that are not picked up within three (3) months will become property of the library.
  10. STL files will then be deleted from our servers after 6 months. Be sure to save your STL files to your personal storage after you have submitted your job. 
Accessibility Preferences
Adjust Font Size
Default
Adjust Contrast
Change Font Style
My Account Services Search Location Barcode