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Your Library Card and Account

    It's hard to remember my library card when I want to sign in to my account. Is there something else I could use?

    Yes! Your account allows you to set a Username to use instead of a library card if remembering all those numbers or typing them in is too much trouble.

    To set a username:

    1. Log in to the site.
    2. Click on your name to open the My Account functions.
    3. Click on My Settings.
    4. Click on Change Username
    5. Enter the username you would like to use and then verify the name.
    6. Click Submit.

    Your username must be between 4 - 50 characters long with no spaces and must start with a letter but can contain numbers.

    You can use your username to:

    • log in to your library account
    • place holds on library material
    • access our public computers and loanable laptops
    • access our digital services
    • register for programs

    If you need to change your username, simply follow the same steps as setting a username.

    Staff members cannot see or change your username.

    Can children have their own library card?

    Children (anyone under the age of 14) may have their own library card at any age their parent or guardian wishes to give them one.

    Parents / guardians are responsible for all materials borrowed on their child's card and any monetary charges resulting from their child's use of the library.

    My library card has been lost / stolen - what do I do?

    Your Library card is like a credit card, so it is important to let us know immediately if your card has been lost or stolen.

    Contact us by any of the methods shown on this page or by contacting any RPL location directly. We have temporarily waived the fee to replace a lost card to reduce cash handling during the pandemic.

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    How do I update the contact information you have on file for me?

    You can update your email address or your phone number in the Settings area of your account.

    Mailing address changes can be made via Express Addressor by contacting us at any RPL location.

    How do I check the status of my library account?

    Begin by logging in to the site at the top of the page.

    Once you have logged in you can:

    • View and renew items currently checked out (if renewable)
    • Learn the status of your requests
    • Check if you have overdue fines
    • See the programs for which you have registered
    • View your personal information
    • See and update your notification preferences
    • Change your Personal Identification Number (PIN)
    • Enable and view your reading history
    • Create a username
    Does my card expire?

    Library cards expire every 3 years. If you have an email address or a phone number that can receive text messages on file with us, you will receive a notice alerting you that your library card is about to expire so you can renew it before your service is interrupted. To update your card, you may contact any RPL location or other Saskatchewan public library. Do note that some specialty cards must be renewed in person.

    How do I pay outstanding fines on my card?

    Overdue fines have been waived until the end of 2020. Starting on January 1, 2021, RPL will no longer charge overdue fines for library materials. If you have fines on your card, please talk to a staff member for help.

    You can check the amount owing on your card by logging in to the site at the top of the page.

    Note that items that are kept 30 days past the due date are automatically charged a replacement fee and a $7 processing fee. These fees can be paid online with a Visa or Mastercard

    If an item is returned in good condition within six months of the payment date, with the original receipt, a refund for the replacement fee will be provided

    You can access our digital services regardless of how much you may owe in fines or fees.

     Ask a Librarian Chat

    JavaScript disabled or chat unavailable.

    RPL's online chat service, LibraryH3lp, is only available during the Library's regular hours of service when staff are logged on and ready to help you:

    Mon - Tue: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 8:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm


    If you have difficulty using LibraryH3lp, or have a question when we are offline, please send an email to
     askalibrarian@reginalibrary.ca 

    or phone us on 306.777.6000 (306.777.6111 for renewals).

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