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Access to the parking lot at the Prince of Wales branch will be restricted from July 26 to July 30 for paving. We apologize for the inconvenience. 

Your Library Card and Account

    How do I get a library card?

    If you don’t have a library card and want to register for online programs, place holds on materials, or access digital services, visit any RPL location to sign up or fill out our online registration form to get a temporary barcode by email. 

    You can then visit any RPL location to complete your registration and receive a permanent library card.

    Trouble filling out the form? You can contact our Hotline and staff will gladly assist you in filling out the form. The Hotline is available during regular business hours

    Prefer to sign up in person? No problem! Staff members at any RPL location would be happy to assist you.

    It's hard to remember my library card when I want to sign in to my account. Is there something else I could use?

    Yes! Your account allows you to set a Username to use instead of a library card if remembering all those numbers or typing them in is too much trouble.

    To set a username:

    1. Log in to the site.
    2. Click on your name to open the My Account functions.
    3. Click on My Settings.
    4. Click on Change Username
    5. Enter the username you would like to use and then verify the name.
    6. Click Submit.

    Your username must be between 4 - 50 characters long with no spaces and must start with a letter but can contain numbers.

    You can use your username to:

    • log in to your library account
    • place holds on library material
    • access our public computers and loanable laptops
    • access most of our digital services
    • register for programs

    If you need to change your username, simply follow the same steps as setting a username.

    Staff members cannot see your username.

    Can children have their own library card?

    Children (anyone under the age of 14) may have their own library card at any age their parent or guardian wishes to give them one.

    Parents / guardians are responsible for all materials borrowed on their child's card and any monetary charges resulting from their child's use of the library.

    My library card has been lost / stolen - what do I do?

    Let us know immediately if your card has been lost or stolen. 

    Contact us by any of the methods shown on this page or by contacting any RPL location directly. There are no costs for new cards.

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    How do I update the contact information you have on file for me?

    You can update your email address or your phone number in the Settings area of your account.

    Mailing address changes can be made via Express Addressor by contacting us at any RPL location.

    How do I check the status of my library account?

    Begin by logging in to the site at the top of the page.

    Once you have logged in you can:

    • View and renew items currently checked out (if renewable)
    • Learn the status of your requests
    • Check if you have overdue fines
    • See the programs for which you have registered
    • View your personal information
    • See and update your notification preferences
    • Change your Personal Identification Number (PIN)
    • Enable and view your reading history
    • Create a username
    Does my card expire?

    Library cards expire every 3 years. If you have an email address or a phone number that can receive text messages on file with us, you will receive a notice alerting you that your library card is about to expire so you can renew it before your service is interrupted. To update your card, you may contact any RPL location or other Saskatchewan public library. Do note that some specialty cards must be renewed in person.

    How do I pay outstanding fines on my card?

    Items that are kept 30 days past the due date are automatically charged a replacement fee. These fees can be paid online with a Visa or Mastercard

    If an item is returned in good condition within six (6) months of the payment date, with the original receipt, a refund for the replacement fee will be provided.

    Ask a Librarian Chat

    RPL Live Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 8:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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