Online Fine and Fee Payment
No. Only the expiry of your library account will block access to our digital services.
If you have multiple fines on your account, you can choose which ones you wish to pay. However, each individual fine must be paid in full.
Yes.
Yes.
You can access SmartPay directly here.
You can also log in to your account on the website using your library card number and PIN and follow the link to Pay Fines.
Note: For security reasons, you must be in Canada in order to access SmartPay.
Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.
Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.
Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.
Make sure you are using the correct number on your Library card and the right PIN. Note: SmartPay does not accept usernames! If you are sure you are using the right number but still cannot log in to the SmartPay site, please contact the library.
Yes. Overdue notices and pre-overdue notices are courtesy notices only. You were given a receipt at checkout showing when the items were due. A bill from the Library is just like your utility bill or your credit card statement. Even if you don't receive it - you are responsible for paying what you owe.
Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.
There are a number of possible explanations for a failed transaction. The most common are:
- attempting to pay while accessing the online payment service from outside Canada
- network issues between our payment processor and your credit card's bank
- mistakes when entering the credit card number, the name on the card or other information
- fraud protection measures on the part of your bank
- issues with your card (ex. expiry, you've reached your limit)
You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
You need to log in to SmartPay separately because you are logging in to a secure site designed to protect your credit card information.
The link to SmartPay on Regina Public Library’s website is only available to customers of Regina Public Library. Other members of the Saskatchewan Information and Library Services Consortium (SILS) may choose to offer online payment of fines and fees to their customers separately.
You can pay any amount you wish using SmartPay.
SmartPay is RPL's online method of paying library fines.
SmartPay is a secure online e-commerce tool that customers can use to pay bills, fines, invoices or fees to organizations or companies, administered by Comprise Technologies a global leader in secure payment transaction processing. SmartPay meets the PCI DSS (Payment Card Industry Data Security Standard), as well as the security certification requirements of every major credit card processor, financial institution, and government accounting office.
You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.
You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.
Talk with library staff. Fines that were charged to your account before we went Fines Free may still appear on your account.
If there are fines showing on your account, please call our hotline at 306.777.6000 or visit one of our branches to have them reviewed.
Yes, all staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.
Ask a Librarian Chat
RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.
RPL Support Hours
Mon - Thurs: | 9:30am - 9:00pm |
Fri - Sat: | 10:00am - 6:00pm |
Sun: | 1:00pm - 5:00pm |
If you have difficulty using online chat, or have a question when we are offline, please send an email to
askalibrarian@reginalibrary.ca
or phone us at 306.777.6000
(306.777.6111 for renewals).