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Notices

    What kind of account notifications do you offer?

    The types of notifications available to you depend on the method by which you choose to be notified.

    Telephone and Print:

    • Overdue
    • Hold Pickup and Cancellation
    • Billing

    Email and Text Messaging:

    • Due Date Reminder
    • Overdue
    • Hold Pickup and Cancellation
    • Billing
    • Account Expiry Alert

    If you would like to change your notification method, you can do so in the Settings area of your account online.

    I'm not getting email notices about my library account, what is going wrong?

    If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add any address with the reginalibrary.ca domain to your address book as the first step to dealing with an overzealous spam filter.

    For users of Hotmail: This corporation uses a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using this service will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

    For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam.

    I'm not getting email reminders about programs I registered for, what is going wrong?

    If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add donotreply@mylocallibrary.info to your address book as the first step to dealing with an overzealous spam filter.

    For users of Hotmail: This corporation uses a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using this service will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

    For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam.

    I'm not getting text notices about my library account, what is going wrong?

    Be sure that we are using your correct cell phone number and carrier and that your notification options are set to Text Messaging. These can all be checked and adjusted in the Settings area of your Account online.

    RPL sends text messages to customers using email-to-text (sometimes called email-to-SMS). Depending on your wireless carrier and your plan, you may need to enable this service on your account before you can receive or read our notices sent to you over SMS. Please note that enabling this service may incur charges on your account that are over and above any other charges for minutes used or text messages received.

    To ensure that our messages reach you, please add our notices address (notices@reginalibrary.ca) to your Allow list for your email-to-text service. Instructions on how to do this vary by carrier and plan.

     Ask a Librarian Chat

    JavaScript disabled or chat unavailable.

    RPL's online chat service, LibraryH3lp, is only available during the Library's regular hours of service when staff are logged on and ready to help you:

    Mon - Tue: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 8:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm


    If you have difficulty using LibraryH3lp, or have a question when we are offline, please send an email to
     askalibrarian@reginalibrary.ca 

    or phone us on 306.777.6000 (306.777.6111 for renewals).

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