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Effective Oct 1: RPL Film Theatre will require proof of full vaccination OR proof of negative test and identification for visitors aged 12 and over for all film screenings. Learn more.

COVID-19 FAQ

    What hours is the library open?

    Find our branch hours on our Locations and Hours page. Our Hotline is available during regular business hours.

     

     

    Are the Dunlop Art Galleries open?

    Yes, Dunlop Galleries are open. Discover current exhibitions, tours, workshops, and events here.

    All visitors aged 3 and over are required to wear a mask in the library and gallery spaces. Masks, including masks for kids, are available. For more information on COVID-19 health measures, click here.

    Visit our locations page for regular business hours.

    You can return and borrow art from our collection. 

    Is the RPL Film Theatre open?

    Yes, the RPL Film Theatre is open. Proof of full vaccination OR negative COVID-19 test and identification are required for visitors aged 12 and over attending screenings. All visitors aged 3 and over are required to wear a mask in the library and the RPL Film Theatre. Masks, including masks for kids, are available. For more information on COVID-19 health measures, click here.

    Find out about current showings and online screenings here.

    Can I use the Digital Media Studio?

    Yes. You can book time to use the equipment and resources in the Digital Media Studio here

    Appointments will be scheduled to ensure physical distancing is observed in the space. Hours may vary in accordance health and safety procedures.

    All visitors aged 3 and over are required to wear a mask in the library. Masks, including masks for kids, are available for you.

    For more information on COVID-19 health measures, click here.

    Can I book a meeting room?

    Please visit our Meeting Room page for details. 

    Are there in-person programs?

    We continue to offer online programming via Zoom. We are also hosting in-person programs, but some may be cancelled. All visitors aged 3 and over are required to wear a mask in the library. Masks, including masks for kids, are available for you.

    Keep an eye on our programs page for details.

    For more information on COVID-19 health measures, click here.

    Can I borrow toys, board games, kits, or musical instruments?

    For a full list of available materials please visit our borrowing page

    Can I borrow musical instruments?

    Yes, musical instruments will be available to borrow.

    Are you charging fines or fees on library materials?

    We do not charge late fees, but items that are kept 30 days past the due date are automatically charged a replacement cost. Your account may be temporarily suspended with charges over $10.

    If you return the item, charges and suspension will automatically be removed.

    If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund. Read more here.

    Is the library accepting donations of books and other materials?

    Thinking of donating to the library? Why not consider a monetary donation, or a donation of your time as a volunteer?

    If you’re considering donating materials (books, DVDs, etc.) to the library, here are some guidelines to help you with the process.

    • Materials must be:
      • new – published in the last three years;
      • not already available from the library;
      • in good condition:
      • free of mildew, mould, dirt or water damage; and
      • free from excessive spine damage, missing pages, or missing covers.
      • Media sets must be complete and include the original case art.

    With this in mind, we accept:

    • books;
    • DVDs;
    • CDs;
    • video games;
    • graphic novels; and
    • musical instruments (gently used stringed instruments, keyboards, and light percussion)

    Ensure each item meets our donation requirements. When in doubt, give only what you would consider as good quality for your own use.

    RPL doesn't accept:

    • Old materials – older than three years
    • materials we deem to be in poor condition;
    • DVDs, BluRay, CDs or videogames without their original packaging;
    • encyclopedia sets;
    • magazines or condensed books; or
    • audio cassettes and VHS tapes

    Donated materials can be dropped off at any location.

    Disposal of materials

    If you donate materials that are not added to the library's collection, we will dispose of them. Disposal methods include offering materials in a library book sale, donating the materials to a charity, or recycling them. Please do not use the library to get rid of unwanted items - handling and disposing of materials costs RPL money.

    The Library is not responsible for informing donors about the outcome of their donations. Nor do we assess the monetary value of, or issue tax receipts for, donated materials.

    I am not an RPL customer. Can I pick up holds at an RPL location?

    SILS customers can select RPL branches and any other participating SILS locations as their pick-up location.

    Is Outreach Services open?

    Outreach is currently closed to walk-in traffic. Outreach holds are available to be picked up or through Curbside Pickup service. 

    To place hold requests on any item in the library (including Outreach) and to find out more about Outreach services please call the Customer Hotline at 306.777.6000

    If picking up holds in the library, all visitors aged 3 and over are required to wear a mask in the library. Masks, including masks for kids, are available for you.

    For more information on COVID-19 health measures, click here.
     

    Can I use the computers at the library?

    Yes. Computer stations are available in each branch.

     

    Can I bring my own reusable bag into the library?

    Yes, however you will have to pack it yourself as RPL staff will not handle outside bags. We also have reusable bags you can purchase if you don't have your own; just ask a staff member.

    Can I still get change for the bus from the library?

    In an effort to minimize cash handling, we will not make change for any reason, including not providing change for the bus.

    For further questions regarding bus fare, the City’s Transit Info Centre at 2124 11th Ave, Monday to Friday until 6pm and Saturdays until 4:30pm.

    Ask a Librarian Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Thurs: 9:30am - 9:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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