Skip to main content

Access to the parking lot at the Prince of Wales branch will be restricted from July 26 to July 30 for paving. We apologize for the inconvenience. 

COVID-19 FAQ

    What hours is the library open?

    Find our branch hours on our Locations and Hours page. Our Hotline is available during regular business hours.

     

     

    What are you doing to ensure the safety of your staff and customers when you open?

    We're following the required guidelines from the Re-Open Saskatchewan Plan, using recommendations from the Saskatchewan Health Authority and learning from the experiences of other public libraries.

    Our safety measures include:

    • Social distancing protocols for being in, and moving through the library
    • Cleaning protocols
    • Quarantining materials before checking them in; note that returned materials may appear on your account as due to this holding period
    • We ask that customers place materials they've handled at the library in marked grey bins for quarantine
    • Customers and staff, including those who are vaccinated, are required to wear masks at all times. If you don’t have a mask, we can provide you with one before you enter.
    • Modifying services and how they’re delivered, to allow for safe social distancing.  
    • There are fewer seats, modified floor plans, limited capacities, redirected crowd flow in certain areas, sneeze guards, and other changes to limit contact.
    Will the Dunlop Art Galleries be open?

    Yes. There are exhibitions in progress, so you will be able to enter the gallery spaces to view them, while practicing social distancing. Visit our locations page for regular business hours.

    You will also be able to return and borrow art from our collection.  

    Is the RPL Film Theatre open?

    Yes, the RPL Film Theatre is open. 

    If you don’t have a library card and want to register for online programs, place holds on materials, or access digital services, fill out our online registration form to get a temporary barcode by email. 

    You can then visit any RPL location to complete your registration and receive a permanent library card.

    Can I use the Digital Media Studio?

    Yes. You will be able to book time to use the equipment and resources in the Digital Media Studio. Appointments will be scheduled to ensure physical distancing is observed in the space. Hours may vary in accordance health and safety procedures.

    Can I book a meeting room?

    No. At this time, you will not be able to book time in RPL meeting rooms.

    Are there in-person programs?

    Not yet. We will continue to offer online programming via Zoom. In the future, we hope to add outdoor programs, and then indoor programs, as Provincial guidelines change to allow for larger gatherings.   

    Can I borrow toys, board games and kits?

    Not at this time.

    Can I borrow musical instruments?

    Yes, musical instruments will be available to borrow.

    Are you charging fines or fees on library materials?

    We are not charging late fees, but items that are kept 30 days past the due date are automatically charged a replacement cost. 

    If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund. Read more here.

    What services are not available given health and safety changes?

    The following services and materials are not available, but we’ll continue to evaluate, adapt and add services as we go.

    • Meeting room bookings 
    • In-person programs and films
    • Toys 
    • Board Games
    • Language and other kits
    • Print newspapers
    Is the library accepting donations of books and other materials?

    RPL will not be accepting donations of books and other materials, until further notice.

    I am not an RPL customer. Can I pick up holds at an RPL location?

    SILS customers can select RPL branches and any other participating SILS locations as their pick-up location.

    Is Outreach Services opening?

    Outreach is currently closed to walk-in traffic. Outreach holds are available to be picked up or through Contactless Curbside Pickup service. 

    To place hold requests on any item in the library (including Outreach) and to find out more about Outreach services please call the Customer Hotline at 306.777.6000

    Can I use the computers at the library?

    Yes. Computer stations are available in each branch, with modifications for safe social distancing.

    Stations are located farther away from each other. Touch screens are not available. Suggested time limits may be in effect, and cleaning protocols will be followed.

    Can I browse like normal now that libraries are open?

    Yes, but we ask that you limit your time and follow all safety guidelines.

    Can I bring my own reusable bag into the library?

    Yes, however you will have to pack it yourself as RPL staff will not handle outside bags. We also have reusable bags you can purchase if you don't have your own. Ask a staff member.

    Can I still get change for the bus from the library?

    In an effort to minimize cash handling, we will not make change for any reason, including not providing change for the bus.

    For further questions regarding bus fare, the City’s Transit Info Centre at 2124 11th Ave, Monday to Friday until 6pm and Saturdays until 4:30pm.

    Can I sit and read in the library or stay in the library for long periods of time?

    We have to remove most seating and tables, and we're asking people to limit their time at the library in order to meet occupancy standards for health and safety.

    Ask a Librarian Chat

    RPL Live Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 8:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

    My Account Services Search Location Barcode