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All RPL locations are closed to the public. Hotline services available Monday to Saturday 10:00am to 6:00pm and Sundays 1:00pm to 5:00pm. Contactless curbside pickup at all locations - check Locations and Hours page for branch hours. Materials returns at branches open 24/7.  

COVID-19 FAQ

    What hours is the library open?

    Find our branch hours on our Locations and Hours page.

    Our hotline is available Monday to Saturday from 10:00am to 6:00pm and Sundays 1:00pm to 5:00pm.

     

    What are you doing to ensure the safety of your staff and customers when you open?

    We're following the required guidelines from the Re-Open Saskatchewan Plan, using recommendations from the Saskatchewan Health Authority and learning from the experiences of other public libraries.

    Our safety measures include:

    • Social distancing protocols for being in, and moving through the library
    • Cleaning protocols
    • Quarantining materials before checking them in; note that returned materials may appear on your account as due to this holding period
    • We ask that customers place materials they've handled at the library in marked grey bins for quarantine
    • Masks are required for staff
    • Modifying services and how they’re delivered, to allow for safe social distancing.  
    • There are fewer seats, modified floor plans, limited capacities, redirected crowd flow in certain areas, sneeze guards, and other changes to limit contact.
    Will the Dunlop Art Galleries be open?

    No, the Dunlop Art Galleries are not open at this time but there is plenty of programing available.

    If you don’t have a library card and want to register for online programs, fill out our online registration form to get a temporary barcode by email. 

    To upgrade your temporary barcode to access digital services and place holds on physical materials, please contact our Hotline at 306.777.6000.

    Once we are open again visit any RPL location to complete your registration and receive a permanent library card.

    Is the RPL Film Theatre open?

    No, the Film Theatre isn't open at this time but there are plenty of online screenings available.

    If you don’t have a library card and want to register for online programs, fill out our online registration form to get a temporary barcode by email. 

    To upgrade your temporary barcode to access digital services and place holds on physical materials, please contact our Hotline at 306.777.6000.

    Once we are open again visit any RPL location to complete your registration and receive a permanent library card.

    Can I use the Digital Media Studio?

    No, the Digital Media Studio is not available at this time and current bookings have been cancelled.

    Can I book a meeting room?

    No. At this time, you will not be able to book time in RPL meeting rooms.

    Are there in-person programs?

    Not yet. We will continue to offer online programming via Zoom. In the future, we hope to add outdoor programs, and then indoor programs, as Provincial guidelines change to allow for larger gatherings.   

    Can I borrow toys, board games and kits?

    Not at this time.

    Can I borrow musical instruments?

    You will not be able to borrow musical instruments at this time. If you currently have a musical instrument out on loan, your loan will be extended by 11 open days as of Friday, March 26. If you have a musical instrument on hold, the deadline to pick it up will be extended by 11 open days on Friday March 26.

    Are you charging fines or fees on library materials?

    We are not charging late fees, but items that are kept 30 days past the due date are automatically charged a replacement cost.

    If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund.

    What services are not available given health and safety changes?

    The following services and materials are not available, but we’ll continue to evaluate, adapt and add services as we go.

    • Meeting room bookings 
    • In-person programs and films
    • Workstations (current bookings are cancelled)
    • Digital Media Studio (current bookings are cancelled)
    • Toys 
    • Board Games
    • Musical Instruments
    • Book Clubs
    • Language and other kits
    • Print newspapers
    • RPL MovieBox at the Regina Sportsplex (No fines will be charged for MovieBox materials)
    • Art Rentals
    Is the library accepting donations of books and other materials?

    RPL will not be accepting donations of books and other materials, until further notice.

    I am not an RPL customer. Can I pick up holds at an RPL location?

    SILS customers can select RPL branches and any other participating SILS locations as their pick-up location.

    Is Outreach Services opening?

    Outreach is currently closed to walk-in traffic. Outreach holds are available to be picked up or through Contactless Curbside Pickup service. 

    To place hold requests on any item in the library (including Outreach) and to find out more about Outreach services please call the Customer Hotline at 306.777.6000

    Ask a Librarian Chat

    RPL Live Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 6:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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