If you have questions about the Library but don't know where to start, these How Do I..? articles can be a great help!

New! Check out our Frequently Asked Questions about SILS!


Your Library Card and Account

• How do I get a Library card and PIN?
• How do I get a new Library card if mine has been lost or stolen?
• How do I update my contact information if I've moved or have a new phone number?
• How do I know when my library card will expire?
• How do I renew my Library card after it has expired?
• How do I check the status of my Library account?
• How do I pay outstanding fines on my card?

• How do I borrow items from the Library?
• How do I suggest or request a title?
• How do I receive notice of overdue items, or requested items that have arrived for me?
• How do I renew items?
• I'm going to be out of town for awhile. Should I cancel my holds?
• How do I return items I've borrowed from the Library?
• Why can't I see what number I am in the hold queue?
• How do I place a hold?

• How do I get help if I have had vision loss and/or cannot visit the Library due to a physical disability?

• How do I get help using the Library's catalogue?
• How do I get help accessing the Library's databases?

• How do I get access to the Internet when I'm at the Library?
• How do I connect to wireless Internet while visiting the Library?
• How do I book a session to use a computer workstation at one of the Library's locations?
• How do I rent meeting space at the Library?
• How do I rent the RPL Film Theatre to hold a screening?
• How do I rent artwork from the Dunlop Art Gallery?

• Logging In
• Online Catalogue - Introduction
• Searching with Encore
• Searching with Classic
• Searching with Classic Advanced
• Requesting an Item
• Renewing an Item
• My Account
• Basic Account Management, Including Deleting and Freezing Requests